How do I report a technical issue?

• Go to the Decibel website: www.decibel.co.za

• Click on Contact Us at the bottom of the homepage.

• Select Technical Support from the contact options.

• Provide a clear description of the issue, including:

  • Your account or event name

  • The error message (if any)

  • A screenshot (if possible)

  • The steps you followed before the issue occurred

• Submit the form, and our Support Team will get back to you as soon as possible.

Tip: For urgent issues at live events, call the Decibel Support Line listed on your host dashboard.