Ticket Scanning & Entry

Keep Entry Smooth, Secure, and Fraud-Free

• What happens if a ticket shows “No Access” or “Status Not Available” at the gate?
  If a scanned ticket shows as “No Access” or “Status Not Available,” refer to the Event Sales spreadsheet on your dashboard to verify the ticket’s status.
  If the payment didn’t go through, the ticket will appear as Cancelled, Failed, or Incomplete. In this case, the attendee must provide proof of payment before entry can be granted.

• How do I ensure I have the latest ticket list?
  We send an automated updated report of all ticket purchases to the event host 10 minutes before the event begins.
  This report provides a real-time snapshot of valid entries and should be used as the primary reference during scanning.

• Should I only rely on the scanner during entry?
  No. We recommend you log into the Decibel Dashboard and access the Sales Report while scanning.
  This gives you live visibility of all ticket sales and helps catch any issues on the spot.

• What should I do if there’s a dispute or the ticket isn’t showing correctly?
  Ask the client to present proof of payment (such as an email receipt or transaction confirmation).
  Cross-check the provided details using the Sales Report or download the latest version from the dashboard for verification.

• Why is this important?
  This process ensures only valid, paid tickets are accepted at the door.
  It helps protect your event from fraudulent entries and creates a seamless, professional entry experience for all attendees.