Cookie Policy

1. What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work, improve user experience, and provide usage information to the site owner. Related technologies such as pixels, local storage, SDKs and device identifiers perform similar functions and are collectively referred to as cookies in this policy.

2. Types of Cookies We Use

Strictly necessary cookies enable core functionality such as secure login, ticket checkout, and fraud prevention. These cookies cannot be switched off as the platform would not function correctly without them.

Performance and analytics cookies collect aggregated information about how visitors use our services. We use this information to monitor service availability, measure campaign effectiveness, and improve navigation. Data collected through these cookies is de-identified at source.

Functionality cookies remember your preferences, such as language, event filters, or saved venues, to provide a tailored experience each time you return to our platform.

Advertising and social media cookies may be set by Decibel or trusted partners to deliver relevant promotions, measure advertising performance, and enable content sharing. These cookies work by uniquely identifying your browser and internet device.

3. Legal Basis for Cookies

We use strictly necessary cookies based on our legitimate interest in delivering the services you request. For all other categories of cookies, we rely on your consent in line with POPIA and the ECT Act. Consent is collected via our cookie banner and can be adjusted at any time through the cookie preference centre accessible from the footer of every page.

4. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages, such as analytics providers, payment gateways, content delivery networks, and social media platforms. These third parties act as responsible parties for their cookie data. We encourage you to review their privacy statements for detailed information about how they process personal information.

5. Managing Your Preferences

You can manage your cookie preferences via the cookie banner or the 'Cookie Settings' link in our footer. Most web browsers also allow you to refuse or delete cookies through their settings. If you disable cookies, certain features of our services may not function as intended, but essential services such as ticket purchases will remain available.

6. Retention and Expiry

Session cookies expire when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them. We review our cookie catalogue quarterly to ensure retention periods remain proportionate and aligned with our legitimate purposes.

7. Updates

We may update this Cookie Policy to reflect changes in the cookies we use or to comply with legal requirements. Significant changes will be communicated through our cookie banner or other appropriate notices. The 'last reviewed' date at the top of this page indicates the most recent update.

8. Contact

If you have questions about our use of cookies, please contact [email protected]. You may also contact the Information Regulator of South Africa at [email protected] if you believe your rights have been infringed.